Simple, transparent pricing
Core is free. Plugins are purchased individually, no hidden subscriptions.
FREE FOREVER
€0
- Complete ticket management
- 1 mailbox (IMAP & SMTP)
- Knowledge base
- Up to 2 agents
- In-app + email notifications
- Global search and advanced filters
- Favorites and custom views
- Internal notes per ticket
- Complete activity history
- CC/BCC in replies
ANNUAL
Annual subscriptions
| Plugin | Price | Description |
|---|---|---|
| Enterprise Pack | €99/yr | Unlimited agents & mailboxes + Analytics Pro |
| XpertTeamIA | €39/yr | Automatic AI triage + multi-agent analysis |
| SmartReply AI | €19/yr | Multilingual AI email génération |
| White Label | €39/yr | Custom logo, favicon, name and colors |
| SLA Manager | €19/yr | SLA policies, escalation, compliance dashboard |
| Automation Engine | €19/yr | Automatic rules, macros, webhooks |
| CSAT & Feedback | €29/yr | Satisfaction surveys, NPS, dashboard |
| Time Tracking Pro | €39/yr | Timer, billable time, reports |
| Email Templates Pro | €39/yr | Template library with variables |
| Telegram Bot | €29/yr | Notifications and Telegram commands |
| BackupMonitor | €49/yr | Backup monitoring, calendar, alerts |
* AI plugins (XpertTeamIA, SmartReply AI) require a compatible AI account: Claude Code subscription, Codex subscription or Anthropic API key, to connect in your TicketBrainy settings.
Frequently asked questions
Is the Core version really free?
Yes, with no time, ticket, or agent limits. It's the complete core of TicketBrainy.
How do I buy a plugin?
Directly from TicketBrainy: Settings → Plugins → add to cart → secure Stripe checkout.
Do annual plugins auto-renew?
No. You'll receive a reminder at expiration. No automatic billing.
Is my data on your cloud?
No. TicketBrainy is 100% self-hosted. Only the payment goes through Stripe.
What support is included?
Community support via GitHub. Priority support available on request.