Simple, transparent pricing
Core is free. Plugins are purchased individually, no hidden subscriptions.
FREE FOREVER
€0
- Complete ticket management
- Up to 2 mailboxes (IMAP & SMTP)
- Knowledge base
- Up to 3 agents (Admin, Supervisor, Agent)
- In-app + email notifications
- Global search and advanced filters
- Favorites and custom views
- Internal notes per ticket
- Complete activity history
- CC/BCC in replies
ANNUAL
Annual subscriptions
| Plugin | Price | Description |
|---|---|---|
| XpertTeamIA | €39/yr | Automatic AI triage + multi-agent analysis |
| SmartReply AI | €19/yr | Multilingual AI email génération |
| White Label | €39/yr | Custom logo, favicon, name and colors |
| SLA Manager | €19/yr | SLA policies, escalation, compliance dashboard |
| Automation Engine | €19/yr | Automatic rules, macros, webhooks |
ONE-TIME
One-time purchases
| Plugin | Price | Description |
|---|---|---|
| Enterprise Pack | €99 | Unlimited agents & mailboxes + Analytics Pro |
| Slack / Teams Connect | €29 | Bidirectional notifications and interactions |
| CSAT & Feedback | €29 | Satisfaction surveys, NPS, dashboard |
| Time Tracking Pro | €39 | Timer, billable time, reports |
| Email Templates Pro | €39 | Template library with variables |
| Telegram Bot | €29 | Notifications and Telegram commands |
| BackupMonitor | €49 | Backup monitoring, calendar, alerts |
Frequently asked questions
Is the Core version really free?
Yes, with no time, ticket, or agent limits. It's the complete core of TicketBrainy.
How do I buy a plugin?
Directly from TicketBrainy: Settings → Plugins → add to cart → secure Stripe checkout.
Do annual plugins auto-renew?
No. You'll receive a reminder at expiration. No automatic billing.
Is my data on your cloud?
No. TicketBrainy is 100% self-hosted. Only the payment goes through Stripe.
What support is included?
Community support via GitHub. Priority support available on request.