Smart self-hosted helpdesk,
simple deployment.
A self-hosted helpdesk platform with built-in artificial intelligence. Manage your tickets, automatically analyze requests, and deliver exceptional support — all on your own infrastructure.
Everything your support team needs
Self-Hosted & Secure
Your data stays with you. Deploy on your infrastructure with Docker in under 10 minutes. No external cloud dependency.
Built-in AI (Claude AI)
Automatic ticket triage, multi-agent deep analysis, response génération — AI works for you in real time.
Multi-Mailbox & Multi-Team
Manage multiple mailboxes, assign agents by team, track SLAs and measure customer satisfaction.
Extensible via Plugins
12 premium plugins available: AI, automation, analytics, Slack/Teams/Telegram intégrations, and more.
Interface
Core is 100% free
No trial. No catch. The Core version includes everything you need for a professional helpdesk:
- Complete ticket management
- Up to 2 mailboxes (IMAP & SMTP)
- Knowledge base
- Up to 3 agents (Admin, Supervisor, Agent)
- In-app + email notifications
- Global search and advanced filters
- Favorites and custom views
- Internal notes per ticket
- Complete activity history
- CC/BCC in replies
- Built-in Keycloak SSO
- Email templates
Free forever.
Supercharge your support with plugins
Enable the premium features you need.
XpertTeamIA
€39/yrAutomatic AI triage + real-time multi-agent analysis
SmartReply AI
€19/yrMultilingual AI email génération
Enterprise Pack
€99Unlimited agents & mailboxes + Analytics Pro (KPIs, reports, exports)
SLA Manager
€19/yrSLA tracking, auto-escalation, alerts
CSAT & Feedback
€29Satisfaction surveys, NPS, trend tracking
BackupMonitor
€49Backup monitoring via email reports
Ready in 10 minutes
Clone the repo
git clone https://github.com/kr1s57/ticketbrainyApp.git
cd ticketbrainyAppConfigure and launch
cp .env.example .env
# Éditez .env
docker compose -f docker-compose.prod.yml up -dActivate and use
Open your browser, activate your instance, and start managing your tickets.
Contact us
Have a question? A project? Write to us and we'll get back to you quickly.
View project on GitHub