Smart self-hosted helpdesk,
simple deployment.
A self-hosted helpdesk platform with built-in artificial intelligence. Manage your tickets, automatically analyze requests, and deliver exceptional support — all on your own infrastructure.
Everything your support team needs
Self-Hosted & Enterprise Security
Geo-blocking, rate limiting, honeypot, AES-256-GCM, audit logs, 2FA Keycloak — Docker deploy in 10 min, 5 network modes.
3 AI Agents (Claude)
Automatic triage, analysis by 3 specialized agents (Expert, Engineer, Writer), adaptive skills, multilingual SmartReply and PII sanitization.
AI account required: requires a Claude Code subscription, a Codex subscription or an Anthropic API key to connect in your TicketBrainy settings.
Multi-Mailbox & Multi-Team
Manage multiple mailboxes, assign agents by team, track SLAs and measure customer satisfaction.
Extensible via Plugins
11 premium plugins available: AI, automation, analytics, Telegram intégrations, and more.
Interface
Core is 100% free
No trial. No catch. The Core version includes everything you need for a professional helpdesk:
- Complete ticket management
- 1 mailbox (IMAP & SMTP)
- Knowledge base
- Up to 2 agents
- In-app + email notifications
- Global search and advanced filters
- Favorites and custom views
- Internal notes per ticket
- Complete activity history
- CC/BCC in replies
- Built-in Keycloak SSO
- Spam management (whitelist/blacklist)
- Tags and categories with colors
- Collision detection (simultaneous editing)
- Tiptap rich editor (text, images, attachments)
Free forever.
11 premium plugins to supercharge your support
Enable the features you need. Annual subscriptions — no obligation.
XpertTeamIA
€39/yrAutomatic AI triage + real-time multi-agent analysis
SmartReply AI
€19/yrMultilingual AI email génération
Enterprise Pack
€99/yrUnlimited agents & mailboxes + Analytics Pro (KPIs, reports, exports)
SLA Manager
€19/yrSLA tracking, auto-escalation, alerts
CSAT & Feedback
€29/yrSatisfaction surveys, NPS, trend tracking
BackupMonitor
€49/yrBackup monitoring via email reports
White Label
€39/yrCustom logo, favicon, app name and colors — remove TicketBrainy branding
Email Templates Pro
€39/yrReusable templates with dynamic variables and AI suggestion
Time Tracking Pro
€39/yrLive timer, billable hours, CSV billing reports
Automation Engine
€19/yrIf/then rules, macros, webhooks (Zapier, n8n), cron automations
Telegram Bot
€29/yrReal-time notifications, /backup commands, backup alerts
Ready in 10 minutes
Clone the repo
git clone https://github.com/kr1s57/ticketbrainyApp.git
cd ticketbrainyAppConfigure and launch
cp .env.example .env
# Éditez .env
docker compose up -dActivate and use
Open your browser, activate your instance, and start managing your tickets.
Contact us
Have a question? A project? Write to us and we'll get back to you quickly.
View project on GitHub